Housing Options

RMG has provided Westminster City Council with a full Housing Options Service since 2001. It is the only fully integrated Housing Options service provided by a private sector company for a local authority.

It is unique in the UK, and we’re now proud to be offering the service to the wider market.The success of the service is down to RMG’s ability to be flexible and to adapt our service delivery to the ever changing pressures of the sector, coupled with our long history of public sector property and service management.


We are the only private sector provider of large and complex housing options contracts, Homelessness prevention, assessment and housing advice.

We’ve significantly reduced the number of homeless acceptances in Westminster through effective homelessness prevention work. We provide a full housing options package to all clients, including advice and information on opportunities and incentives to find homes in the private sector. Such is the effectiveness of our service that it’s been awarded a Quality Mark by the Legal Service Commission and a Customer Excellence Award.


Managing temporary accommodation

We provide temporary accommodation where appropriate, ranging from B&B to housing association and private leased accommodation, including the management of individual tenant rent accounts. We also inspect the condition of temporary accommodation to ensure basic property standards are maintained.


Supporting vulnerable households

Our Housing Options Plus service helps homeless people living in temporary accommodation and others in housing need. It includes our Welfare Reform Team, employment and training service (HELP), GP liaison, overcrowding schemes, a single persons housing pathway for vulnerable adults and children’s programmes.


Housing Register and Allocations Scheme

Since 2004, allocations have been made through a choice-based lettings system and we arrange approximately 1,200 permanent lettings a year. This includes transfers and letting sheltered and supported housing. Westminster City Council has 3,500 households eligible to bid each week, including more than 2,000 homeless households, almost all living in temporary accommodation.