Contact Us

There are numerous ways that you can contact RMG, whether it be regarding the Private Sector or Housing Solutions. See below our contact details:

Private Sector

Set up an account and access the RMG Living Customer Portal. Your online account enables you to check your statements and make payments, sign up to the RMG Paperless Service, download your site documents as well as reporting repairs required onsite.

If you are a new resident on an RMG site or new to RMG Living click here.

If you are an existing Customer, yet to access the new RMG living Customer Portal, login with your customer reference number and password by clicking here to upgrade your account.

Alternatively you can talk to one of our team via Online Chat by clicking the ‘Chat with RMG’ at the top of this page, fill in our quick and easy Online Enquiry form via the green icon also at the top of the page or email them at

Prefer to call? You can contact our Customer Services Team on 0345 002 4444

If you live in the centre of London you can call our London Property Team on 0207 598 1600

If you live in the Southampton region you can call our Southampton Property Team on 0238 022 6686

Message us for free via WhatsApp on 07966 167 590 - please include your name, first line of address and postcode.


Alternatively you can write to us any of our office addresses:

Head Office
Residential Management Group
RMG House
Essex Road
EN11 0DR

Birmingham Office
Residential Management Group
The Lewis Building
Bull Street
B4 6EQ

Northwich Office
Residential Management Group
Chelford House
Gadbrook Park

Manchester Office
Residential Management Group
3 Chepstow Street
M1 5FW

London Office
Residential Management Group
31 Plympton Street

Norwich Office
Residential Management Group
Cotman House
Bowthorpe Hall
Bowthorpe Hall Road

North East Office
The Hub
New Century House
Crowther Road
Tyne and Wear
NE38 0AQ

Glasgow Office
Residential Management Group
95 Morrison Street
G5 8BE

Southampton Office
Latimer House
5-7 Cumberland Place
SO15 2BH


Solicitor Enquiries Department

If you're selling or buying a property we manage, your solicitor can contact our Solicitors Enquiries Department via our dedicated email

Housing Solutions

Housing Solutions customers can contact the dedicated Customer Services Team from 9am-5pm on  0207 641 1000

Email the team at

Our main reception team at Bruckner Street is open from Monday to Friday 9am – 5pm

Alternatively you can write to us at:

Housing Solutions Services

Westminster City Council

PO BOX 73471



New Business Queries

For all New Business Queries refer to our Switch to us page that lists all our Regional Sales Teams.