Welcome to the Building Safety Act (BSA) Information Page dedicated to your building. 

The Building Safety Act is vital legislation designed to ensure that buildings meet rigorous safety standards, protecting residents like you and anyone who visits your property from potential hazards.

Below is where you can find documentation or links to information and your detailed Resident Engagement Strategy, empowering you to view and keep up to date with all the decisions and information that affect your living environment. Together, these initiatives create a secure and inclusive community where your well-being is our top priority.

Please explore the information below to learn more about how we prioritise safety and resident engagement in your block.

There has been an important update regarding the fire safety arrangements at your development. This decision has not been taken lightly, and we fully appreciate that it may cause concern. Please be assured that our priority is, and will always remain, your safety and wellbeing.

Following recent reviews of the rendered wall system within the atrium, it has been identified that this wall construction has been identified as a risk and our primary concern relates to those apartments where kitchen windows open onto the rendered wall system. Given that these apartments do not benefit from sprinkler protection within their internal fire safety design, we must take precautionary steps to ensure the safety of all residents.

Although the development was originally designed and approved under a stay put fire strategy, and all existing fire safety systems continue to operate correctly, modern understanding of fire safety in relation to certain wall systems means that additional temporary safety measures are now required.

As a result, the development will move from a stay put strategy to a full evacuation policy with immediate effect.

To support this change and ensure ongoing resident safety, we will be implementing a 24/7 waking watch service. Trained fire marshals will be onsite at all times to provide continuous monitoring and to alert and assist residents in the event of a fire. This will start on 27 February 2026, at 7pm.

At this stage, we are working closely with the relevant fire safety professionals to determine the most appropriate long‑term mitigating solution for the affected apartments. This will be treated as a priority, and we will provide you with updates as soon as further information becomes available.

The evacuation policy is being updated and will shortly be hand delivered to each property, which we kindly ask you to read and familiarise yourselves with. It is important that every resident understands the new procedure and knows what to do in the unlikely event of an incident.

We would also like to remind all residents to ensure that their apartment smoke alarms are present and in full working order, as they provide an essential first line of early warning.

We understand that this change may be unwelcome and may raise questions. Our aim is to keep you fully informed and to provide reassurance that these steps are being taken purely in the interest of safeguarding everyone in the building.

Thank you for your cooperation and understanding.

Landlord’s & Residents Responsibilities

The Building Safety Act requires residents and owners of residential units to take active steps concerning their residential unit(s) to prevent a building safety risk from materialising and reduce the severity of any incident resulting from the risk materialising. The document below lists these responsibilities:

Resident and Landlords Responsibilities Factsheet

Resident Engagement Strategy

As the managing agent for your property, our top priority is your safety and comfort and we are fully committed to creating a safe and welcoming environment for all.

We’re excited to invite residents, homeowners and visitors over 16 to explore our Resident Engagement Strategy. This strategy is part of the Building Safety Act and applies to any block over 18m. It is all about keeping you informed and involved in decisions that affect your safety and well-being. You can find a link to your full strategy document below:

Resident Engagement Strategy – Lakeshore, Bristol Phase 1 – 101-718 Lakeshore

Emergency Plan

In an emergency, it is important to understand your building’s emergency plan; the plan outlines what to do in an emergency. The plan for your block can be viewed on our customer portal, around your block on notice boards and in communal areas. You can also review your emergency plan using the below link:

Emergency Plan – Lakeshore, Bristol Phase 1 – 101-718 Lakeshore

Fire Risk Assessment

A Fire Risk Assessment is a comprehensive report completed by a qualified Fire Risk Assessor to identify any potential fire hazards, assess the risk associated with those hazards, and develop a list of actions to minimize or eliminate them. It involves checks on the building structures, fire safety systems, and evacuation procedures to ensure the safety of everyone within your building.

All fire safety hazards and any required actions are available to view via your customer portal, around your block on notice boards, or if you would like to view your block’s recent Fire Risk Assessment and your Safety Case Report or a plan that shows the location of your fire safety equipment, please let us know via [email protected]

Mandatory Occurrence Reporting (MOR)

Mandatory Occurrence Reporting (MOR) is a process that provides residents a way of reporting incidents or risks related to fire spread or structural failures in buildings. These occurrences are collectively known as building safety occurrences. It’s crucial to recognize that an MOR should involve a risk or incident significant enough to potentially cause serious injury or even loss of life for a substantial number of people.

For detailed information on what qualifies as an MOR and how to report such incidents to us, please click on the link below:

Mandatory Occurrence Report Summary

BSA Related Queries

Our top priority is ensuring that you have a clear understanding of how we adhere to BSA regulations and how they impact you. All the information provided above is available on your customer portal or this page for anyone over 16 visiting your property. If you need further information or clarification on any of this information or would like to address any issues you’ve encountered, our dedicated team is ready to assist you every step of the way and can be contacted at [email protected]

You can review your complaints procedure using the link below if you have a complaint regarding the above. This document will also help you identify whether your complaint falls within BSA guidelines.

BSA Complaints Procedure – Lakeshore, Bristol Phase 1 – 101-718 Lakeshore