RMG has achieved a number of nationally recognised accreditations. These awards demonstrate our commitment to continual improvement, our people and the delivery of excellent customer service.
Investors in people:
Since 1991 Investors in People has set the standard for better people management. We are proud of our record in investing in the training and career development of our staff. Successful accreditation against the Investors in People Standard is the sign of a great employer, a high performing place of work and a clear commitment to sustainability. RMG is proud to hold this accreditation and continues to uphold its core values.
Customer Service Excellence:
The Customer Service Excellence award was developed to offer services a practical tool for driving customer-focused change within their organisation with particular focus on delivery, timeliness, information, professionalism and staff attitude. By holding this accreditation, RMG seeks to independently demonstrate our competence, customer focus and employee mindedness.
ISO 9001 is a certified quality management system (QMS) for organisations who want to prove their ability to consistently provide products and services that meet the needs of their customers and ensure that quality is consistently improved. With the introduction of our online chat service and new paperless system, RMG is committed to the standards required by the ISO 9001 certification. We will always strive to stay at the forefront of our customer’s needs.
Community Legal Service Quality Mark:
This standard has been designed for organisations providing legal information and advice to the public. With our Solicitors Enquiries Department and consultancy service for the public and private sector, RMG can offer highly regarded legal guidance on the residential property management industry.
ARMA-Q is the new self-regulatory regime for managing agents who are members of ARMA. It aims to raise standards of residential leasehold management through independent oversight and a Customer Charter and Standards that are specific to managing agents.
RMG was committed to attaining and upholding this accreditation as we believe regulation in the property management industry is essential to ensuring that customers are protected and can expect a service standard with accountability that they can have confidence in.
The Institute of Residential Property Management (IRPM) aims to meet several objectives via its accreditation and membership scheme. These include:
- Raising standards in the professional sector
- Providing individuals with independent accreditation for their professional skills
- Aid in the process of recruiting new entrants to the sector
- Provide opportunities for Continuing Professional Development
- Improve the standing of the sector in the eyes of the public.
RMG is also committed to the above and continues to invest in our people by funding the IRPM qualification as part of our employee’s career development.