Accreditation

Our Accreditations

We’re proud to hold a number of industry-recognised accreditations that demonstrate our commitment to quality, professionalism, security, sustainability, and excellent customer service.

These independent certifications provide reassurance that RMG meets recognised standards and is committed to continually improving the services we provide.

Accredited by The Property Institute (TPI)

At RMG, we’re proud to be accredited by The Property Institute (TPI), the leading professional body for residential property management in the UK.

TPI accreditation demonstrates our commitment to delivering high standards of service, professionalism, and ethical conduct across everything we do. It means we operate in line with recognised industry standards and invest in the ongoing development and training of our people.

For our customers, this provides added confidence that their homes and communities are being managed by a company that is committed to transparency, accountability, and continuous improvement.

What this means for you:

• Professional and knowledgeable property management teams
• Commitment to industry best practice
• Ongoing staff training and development
• High standards of customer service
• Compliance with recognised professional standards

Investors in People

RMG is proud to be accredited by Investors in People, the UK’s recognised standard for people management and workplace excellence.

This accreditation reflects our commitment to supporting, developing, and investing in our colleagues. By helping our people grow and succeed, we create a positive working environment that enables us to deliver the best possible service to our customers.

For our customers, this means a knowledgeable, motivated, and professional team dedicated to providing a great experience.

Customer Service Excellence

RMG holds the Customer Service Excellence accreditation, a nationally recognised standard that recognises organisations delivering high-quality customer service.

This accreditation demonstrates our commitment to putting customers at the heart of everything we do, with a focus on service quality, responsiveness, professionalism, and continual improvement.

By meeting these rigorous standards, we provide our customers with confidence that we are committed to delivering a consistently high level of service.

ISO 27001: Information Security Management

Protecting customer information is a key priority for RMG. Our ISO 27001 accreditation demonstrates that we have robust processes and controls in place to safeguard information and reduce security risks.

This internationally recognised standard helps ensure that personal, financial, and business information is managed securely and responsibly.

ISO 14001: Environmental Management

Our ISO 14001 accreditation reflects our commitment to reducing our environmental impact and operating responsibly.

Through effective environmental management, we continually review how we use resources, reduce waste, and improve our environmental performance to support a more sustainable future.

ISO 9001: Quality Management

Our ISO 9001 accreditation demonstrates our commitment to delivering high-quality services and continually improving the way we work.

This internationally recognised standard helps ensure we have effective processes in place to consistently meet customer expectations, regulatory requirements, and industry best practice.

For customers, it provides reassurance that quality and continuous improvement are at the heart of our service delivery.

Community Legal Service Quality Mark

RMG is proud to hold the Community Legal Service Quality Mark, recognising the high standards of legal information and guidance we provide.

Through our Solicitors Enquiries Department and specialist consultancy services, we offer trusted expertise and support across a wide range of residential property management matters.

This accreditation gives customers confidence that the advice and guidance they receive is delivered to recognised professional standards.