Access to your Property

If you need a replacement or additional key for a shared / communal entrance door or gates please contact the Customer Service Team. Some keys and fobs often have to be ordered from the suppliers and so may take several days to arrive. In some cases, the charge from the supplier for an electric fob can be significant and we have to pass on this cost. Please note we do not have access to keys for your individual front door.

In the event there is a Door Entry Codes for access and you have forgotten the code then please contact our Customer Services Team who will be able to assist you. Door codes can only be provided to leaseholders or authorised contacts on the account.

If you require a meter reading or require access to your meter cupboard please contact our Customer Service Team who will be able to assist you in obtaining access to the meter cupboard or arranging a meter reading for you.