What is the difference between a communal and demised fault?

A communal fault is normally a defect in the common parts and may take many forms from a broken window in the entrance hall, to no television signal. These issues can be attended to via the service charge funds and as the managing agents we are responsible for organising the repairs.

A demised fault is one that usually affects only one leaseholder, and is usually confined to the property itself such as loss of heating, electrical functions or internal plumbing issues. It is the leaseholder’s responsibility to have these issues attended to and rectified at their own cost.