What is the difference between my service charge, estate charge and ground rent?

Your service charge is the fee we collect to maintain your block and includes services such as window cleaning, carpet cleaning, general repairs and maintenance and block insurance among other things.

Your estate charge is the fee we collect to maintain the grounds and includes services such as gardening, litter picking and general grounds maintenance.

Leaseholders may be obliged under the terms of their Lease to pay a rental charge to the Freehold owner of their property. The ground rent is for the land upon which the property sits and for the right of access across the communal gardens and surrounding areas. Ground rent is collected on behalf of the Freeholder by RMG and is separate to any other charges which are used for the management of your development.

To view live account information you can access the RMG Living Customer Portal. Your online account enables you to check your statements and make payments, sign up to the RMG Paperless Service, download your site documents as well as reporting repairs required onsite.  If you have a service charge and a ground rent account you can set up a master account using one email address to view information for both accounts.

If you are a new resident on an RMG site or new to RMG Living click here.

If you are an existing Customer, yet to access the new RMG living Customer Portal, login with your customer reference number and password by clicking here to upgrade your account.